Our Services

Did you know, using anything other than the approved Gas Fireplace Glass Cleaner can be harmful to the glass on your fireplace?

Do not use ammonia based cleaners, vinegar water mixtures or abrasive cleansers. These can strip the factory protective coating on the inside of the glass.

Film can build up from minerals in the fuel (such as sulfur and calcium) depositing on the glass during regular combustion, or even from minerals in the outside air that are being brought in through the venting that sustains your fire.  The cream cleaner acts as protective barrier against any buildup and helps coat the glass.

Using proper gas fireplace cleaner, pour about 2 tablespoons directly on to the glass. Spread the cleaner around using a soft cloth – not paper towels. Leave the cleaner to sit on the glass until completely dry, this takes about 15 minutes.  Buff the cleaner off using a soft clean cloth in circular motions.

For a tutorial on how to clean your fireplace glass, click here:

https://napoleonfireplaces.com/how-to-clean-your-fireplace-glass/

OR Read more on this topic from Napoleon Hearth Hints:

https://napoleonfireplaces.com/clean-glass-direct-vent-gas-fireplace/

How often should I clean the glass on my fireplace?

Cleaning the glass will be dependent upon how frequently you use the fireplace, and should be done whenever you notice things starting to look a little hazy. The requirement of annual inspection and/or service is dictated in the National Fuel Code of Canada.

www.nfpa.org/Codes-and-Standards

If you are interested in having maintenance done, call us for our current rates and availability.

It is important to replace the batteries in both the receiver and hand held remote regularly. A good rule of thumb would be at same time as you replace the batteries in your smoke and carbon monoxide detectors around daylight savings.

To properly ensure synchronization, make sure you replace receiver batteries first and hand held remote batteries second.

How to properly synchronize your remote during battery replacement:

1. Locate the receiver box – found inside the bottom “control panel” on the front of your fireplace.
2. Remove the batteries in the remote and the receiver box. (Important: Check for any corrosion in the battery box or loose wiring in the receiver cavity.)
3. Switch the receiver box to “OFF”
4. Replace receiver batteries first.
5. Replace remote batteries second.
6. Switch receiver box to the “REMOTE” position – you should hear 2 beeps from the receiver.
7. Turn Remote “ON” – you should hear three beeps from remote to signal synchronization.
8. Test handheld remote operations. Still having troubles? Give us a call: 705-457-2375

If you have disabled the thermostat function on your handheld remote ( used for US only ) here is an easy way to correct it.   

Simply remove one battery from the remote, while inserting it back in ( at the same time ) press and hold the thermostat button.  It will show SET and you will then press OK to confirm.  The thermostat/ smart mode will now work again.